FAQs

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#Quick Answers

Frequently Asked Question

Find clear, simple answers to the questions most often asked about Harvest House. Whether you’re seeking help, looking to donate, or exploring ways to get involved, this section will guide you.

Food Pantry FAQs

Who is eligible to receive food from the pantry?

In original, unopened packaging

• Not severely damaged or compromised

• Within acceptable shelf life (some past-date items may still be accepted)

Do I need an appointment to visit the pantry?

If you have never visited our pantry, you do not need an appointment. On your first visit, you

will complete an information form and receive a food bundle if you live in our service area.

You will then make an appointment for your second visit, at which time you will bring your

documents to provide verification of information on the form.

What documents do I need to bring to apply for food assistance?

Before your FOOD PANTRY appointment, gather:

Photo ID (Adults in Household – 18 years old and above):

• Driver’s license, state ID, passport, Mexican ID, or jail ID

Proof for Minors (Below the age of 18 years old):

• Birth certificate naming you as parent

• If not parent, provide court custody papers

Proof of Address (Adults):

• Utility bill (water, gas, electric)

• Official letter with your address (e.g., benefits award letter)

Proof of Income (Adults):

• Last 30 days of income (pay stubs, bank statements, benefits, tax return)

• Government award letters (SSI, SSDI, Medicaid, child support, food stamps,

etc.)

• If no income, show proof of support (family, cash app, Venmo, etc.)

How often can I receive food from the pantry?

Clients may receive food once a month. Homeless clients may receive smaller portions of

food more frequently.

What types of food does Harvest House provide?

Depending on availability, your grocery package may include:

• Canned goods & pantry staples

• Fresh fruits & vegetables

• Meat, dairy, and frozen items

• Bread, rice, and beans

• Hygiene and household essentials

We aim to provide enough food to support each household for one week.

Can someone pick up food on my behalf?

Yes. You would need to set it up ahead of time during your interview.

Where is the pantry located, and what are the hours?

The Harvest House Food Pantry is located at 349 NW Renfro St., Burleson, 76028

See hours here hours.

What foods can I donate? Where and when?

We welcome grocery donations at 349 NW Renfro St., Burleson, 76028, Monday thru Friday

9:00-3:30.

We accept non-perishable food year-round and refrigerated/perishable items by

appointment.

Most Needed Items:

Canned goods (fruit, vegetables, beans, soups)

• Pasta and rice

• Peanut butter and jelly

• Cereal and oatmeal

• Snack packs (crackers, granola bars, fruit cups)

• Shelf-stable milk or juice

Food Must Be:

Voucher Program FAQs

What is the Voucher Program?

Harvest House clients can receive free clothing or household items from our Resale Store

through a voucher issued during an appointment.

Who is eligible to receive a voucher?

Current clients with a demonstrated need may qualify. Vouchers are typically offered once a

year. Clients who are 65 or older and meet the guidelines may receive a voucher every 6 months.

How do I get vouchers?

Fill-out a Voucher application and call 817-295-6252 to schedule an appointment. Clients 65 and

older are not required to fill out a Voucher application, but they still need to make an

appointment. Print the application here:

English Voucher application

Spanish Voucher application

What can I get with a voucher?

Vouchers can be used for clothing, shoes, and small household items. They may not cover

furniture or high-value items.

How do I redeem my voucher?

Bring your voucher or driver license to the Harvest House Resale Store at 101 NE Wilshire Blvd.

Staff will apply it at checkout.

What documents do I need to bring when applying for a voucher?

Before your VOUCHER appointment, gather:

Photo ID (Adults in Household – 18 years old and above):

• Driver’s license, state ID, passport, Mexican ID, or jail ID

Proof for Minors (Below the age of 18 years old):

• Birth certificate naming you as parent

• If not parent, provide court custody papers

Proof of Address (Adults under 65):

• Utility bill (water, gas, electric)

• Official letter with your address (e.g., benefits award letter)

Proof of Income (Adults under 65):• Last 30 days of income (pay stubs, bank statements, benefits, tax return) for

adults under 65

• Government award letters (SSI, SSDI, Medicaid, child support, food stamps,

etc.) for adults under 65

• If no income, show proof of support (family, cash app, Venmo, etc.)

Financial Aid Program FAQs

What types of financial assistance does Harvest House provide?

Our Financial Assistance Program provides aid for rent/mortgage payments and/or utilities.

Who is eligible to apply for financial aid?

You may qualify for financial help if you:

• Live in Johnson County or southern Tarrant County in one of our eligible zip codes

• Are facing a short-term crisis with a clear path to stability

• Have not received Financial Assistance from Harvest House within the past 12 months

• Can provide all required documentation (See application for list of documents)

Can I receive Financial Assistance if I have Government Assisted housing?

If you receive federal, state, or county government housing help, such as Section 8 Housing,

or Housing Urban Development (HUD), you must have a special reason for needing

assistance, and you must provide proof.

How do I apply for financial assistance?

1. Complete the Financial Assistance Application

2. Call our office to set up an interview

3. Bring your application and documents to the interview

4. If approved, payments are made directly to the landlord or utility company.

What documents do I need to provide with my Financial Aid application?

Before your appointment, gather:

Photo ID (Adults in Household – 18 years old and above):

• Driver’s license, state ID, passport, Mexican ID, or jail ID

Proof for Minors (Below the age of 18 years old):• Birth certificate naming you as parent

• If not parent, provide court custody papers

Proof of Address (Adults):

• Utility bill (water, gas, electric)

• Official letter with your address (e.g., benefits award letter)

Proof of Income (Adults):

• Last 60 days of income (pay stubs, bank statements, benefits, tax return)

• Government award letters (SSI, SSDI, Medicaid, child support, food stamps, etc.)

• If no income, show proof of support (family, cash app, Venmo, etc.)

Bill You Need Help With:

• Rent: Letter from landlord showing amount due, and the entire, current lease. If someone

on the lease moved out, landlord must confirm in writing

• Utilities: Full bill showing past due amount and charges, disconnect notice (if applicable).

Fort Worth residents must provide full lease

Proof of Need (If Applies):

• Medical records, family crisis proof, job loss letter from your employer

• If medical issue: Doctor’s note showing inability to work (for all adults in household)

Getting Ahead Classes FAQs

What are the Getting Ahead classes?

Getting Ahead is a small-group program offered by Harvest House that helps individuals to

build stability, confidence, and a plan for the future. It’s more than a class, it’s a chance to

change your life through restoration.

If you’re tired of just surviving and ready to move forward, this program is for you.

Who can apply for Getting Ahead Classes?

Adults living in poverty or low-income situations

• Individuals ready to make lasting change

• People who want to understand their situation and create a plan for progress

Is there a cost to participate?

There is no cost for the Getting Ahead Program.

What will I learn in the program?

In this free 20 week course, participants will learn:

• Why they’re always tired and stressed

• How to STABILIZE the chaos

• What’s keeping them from Getting Ahead

• How to transition to self-sufficiency

• How to identify available resources

• How to create a plan for a better future

• How to navigate tough situations

• How to receive a renewed sense of HOPE

How long is the class and how often do sessions meet?

Classes are 3 hours long and meet once a week for 20 weeks.

Will I receive any support while attending classes (meals, childcare, transportation)?

Each class provides:

• Weekly group sessions with trained facilitators

• All materials and workbooks

• Free childcare and meals at each session

• Incentive gift cards for weekly attendance

• A safe, judgment-free space to share and grow

How do I apply or get more information?

For more information about Getting Ahead Classes: harvest@yourharvesthouse.org

Resale Store FAQs

Where is the Resale Store located and what are the hours?

The Harvest House Resale Store is located at 101 NE Wilshire Blvd. Burleson, Texas, 76028.

See the store hours here

What types of items do you sell?

Our store offers a wide variety of gently used items, including:

• Men’s, women’s, and children’s clothing

• Shoes and accessories

• Small appliances and electronics

• Jewelry and purses

• Home décor and kitchenware

• Books, games, and toys

• Small furniture and household goods

New items arrive daily, so stop by often!

Can anyone shop at the store?

Yes, the store is open to the public.

Do you accept donations? What items can/can’t be donated?

The Harvest House Resale Store gladly accepts gently used and new items that are clean,

safe, and in good, working condition. All proceeds from the Resale Store go directly toward

our mission.

Accepted Items:

• Furniture

• Clothing, shoes, and accessories

• Home décor and household items

• Electronics (in working order)

• Tools and hardware

• Books, toys, and games

• Medical equipment and exercise equipment

• Cribs and car seats (must meet current safety standards)

We Cannot Accept:

• Mattresses or box springs

• Tube-style TVs (CRT)

• Broken, dirty, or overly worn items

• Items missing parts or unsafe to use

• Hazardous, flammable, or recalled products

• Perishable food or used building materials

• Illegal items

Important Notes:

• All donations are subject to staff approval.

• For large items, call ahead to confirm acceptance and arrange drop-off, or email

harvest@harvesthouse.org with pictures of the items.

• Please only donate during business hours. Do not leave items outside.

When and where can I drop off donations?

Donations can be dropped off at the side drive-thru at 101 NE Wilshire, Blvd., Burleson,

76028, during donation hours listed here

How are store proceeds used?

All proceeds from the Resale Store go directly toward our mission to feed, clothe, and restore

low-to-moderate income residents. Your donations make it possible for Harvest House to

provide food through the food pantry, clothing through the store, and financial aid for rent

and utilities.

Can I get a tax receipt for my donated items?

Yes, tax receipts are available by request.

Donor FAQs

How can I make a financial donation to Harvest House?

You can make a secure donation through our giving portal. There are options for one-time or

recurring donations with debit, credit, and bank transfer options. HERE

Alternatively, you can mail a check to 349 NW Renfro St., Burleson, TX 76028

Can I donate food, clothing, or household items?

We gladly accept gently used and new items that are clean, safe, and in good, working

condition. All proceeds from the Resale Store go directly toward our mission.

Accepted Items:

• Furniture

• Clothing, shoes, and accessories

• Home décor and household items

• Electronics (in working order)

• Tools and hardware

• Books, toys, and games

• Medical equipment and exercise equipment

• Cribs and car seats (must meet current safety standards)

We Cannot Accept:

• Mattresses or box springs

• Tube-style TVs (CRT)

• Broken, dirty, or overly worn items

• Items missing parts or unsafe to use

• Hazardous, flammable, or recalled products

• Perishable food or used building materials

• Illegal items

Important Notes:

• All donations are subject to staff approval.

• For large items, call ahead to confirm acceptance and arrange drop-off.

• Please only donate during business hours. Do not leave items outside.

Food Pantry Donations

We accept non-perishable food year-round and refrigerated/perishable items by appointment.

Most Needed Items:

Canned goods (fruit, vegetables, beans, soups)

• Pasta and rice

• Peanut butter

• Cereal and oatmeal

• Snack packs (crackers, granola bars, fruit cups)

• Shelf-stable milk or juice

Food Must Be:

In original, unopened packaging

• Not severely damaged or compromised

• Within acceptable shelf life (some past-date items may still be accepted)

Other Accepted Donations

Gift Cards (used for client needs and seasonal programs)

• Holiday Donations (new, unwrapped toys during Christmas season)

• Office Supplies (in new or gently used condition)

Are my donations tax-deductible?

Yes, donations are tax-deductible.

Can I set up a recurring donation?

We welcome recurring donations, which can be set-up on our donation page. DONATE NOW

Will I receive a receipt for my gift?

Monetary gift donors receive a receipt soon after the donation. And donors who give a

cumulative of $250 or more will receive a tax donation receipt in January. When non-

monetary gifts are made, the donor can request a donation receipt form.

Volunteer FAQs

How can I volunteer with Harvest House?

Volunteers are the heartbeat of Harvest House. Whether you’re packing groceries, sorting

donations, praying with a family, or helping at a community event, your time makes a lasting

difference.

How to Get Started

Complete our short volunteer interest form

A team member will contact you to match you with a role

Attend a brief orientation or training (if required)

Fill Out the Online Volunteer Form

What kinds of volunteer opportunities are available?

We offer a variety of ways to get involved, both behind the scenes and face-to-face with our

community:

Food Pantry

• Sort and organize donations

• Pack and distribute grocery bags

• Help with check-in and guest interaction

Harvest House Resale Store

• Sort, tag, and organize merchandise at our thrift store

• Assist customers with kindness and care

• Keep the store clean and welcoming

Donation Intake

• Greet donors

• Help receive and process food/clothing drop-offs

• Keep storage areas organized

Special Events

• Help with Holiday Friends, Financial Classes, and other events

• Event setup, cleanup, or hospitality

Group volunteer options available

Do I need any special skills or training to volunteer?

Everyone is welcome. Skills will be discussed after application.

Can I volunteer with a group?

Yes, we welcome youth groups, corporate teams, church groups, and others.

Are there age restrictions for volunteering?

There are no age restrictions. Call for more details regarding children, students, and

teenagers.

Do you offer volunteer hours for students seeking school credit?

Yes, we need a school document showing the number of hours and the reason for the credit

along with the volunteer application.

Sponsor/Partner FAQs

How can my business or organization support Harvest House?

Businesses and organizations often support Harvest House through donations, group

volunteering, and event sponsorships.

Do you offer sponsorship opportunities for events?

Yes, many of our events offer sponsorships where businesses receive public

acknowledgement for their support. This looks like: the sponsor’s logo on our social media

sites, business name/logo on event signage and printing, and public recognition made through

event announcements.

Can we host a food drive or fundraiser on your behalf?

Absolutely! Many individuals and businesses host food drives and fundraisers. Some of them

work with our staff on timing and ideas, and other take care of the details themselves.

Will our business be recognized for its support?

We attempt to publicly recognize the majority of our business donors, but due to the number

of generous donations, we are unable to acknowledge all of them publicly.

Who do I contact about becoming a partner or sponsor?

To become a sponsor or partner, contact harvest@yourharvesthouse.org.